FAQ

Have questions?

We've got answers!

  • Yes! Our trains are compatible with all major brands of trains and track, including Brio, Hape, KidKraft, Melissa & Doug, Thomas & Friends, Maxim, and IKEA. Our trains are ready to join the fun!

  • The bus does not have magnets and won’t connect to trains or other vehicles. It can run on or alongside wooden train tracks for open-ended play.

  • Yes! Our trains and buses are made from durable hardwood and meet U.S. safety standards for children ages 3 and up.

  • Right now, we only sell trains and buses from Portland, Oregon, but we’re exploring ideas for the future. Be sure to join our newsletter to get updates!

    Have a suggestion? We’d love to hear it—send us an email at hello@tinytracktoys.com.

  • The easiest place is right here on our website!

    Stay tuned for local Portland, OR stores where you can shop in person.

    Know a great store that should carry our toys? Or interested in carrying them yourself? Please email us at hello@tinytracktoys.com.

  • We sure do! Shipping costs are calculated at checkout and shown in your order total. We offer ground and express shipping options.

    Please note at this time our website only offers shipping options within the United States. If you're interested in having an order shipped internationally, please reach out to us at hello@tinytracktoys.com.

  • Most orders will be processed within 3 business days.

    Shipping costs are calculated at checkout and shown in your order total. We offer ground and express shipping options. You’ll receive a tracking number by email as soon as your package is on its way.

  • Yes! Thanks so much for considering our toys for your store. We’d love to chat! Please email us at hello@tinytracktoys.com and we’ll be back in touch soon.

  • We have a 30-day return policy. To be eligible for a return, your item must be unopened, unused, and in its original packaging.

    • You are responsible for the return shipping costs, which are non-refundable.
    • If there’s a problem with your product, please reach out—we’ll do our best to make it right!

    To start a return or report an issue, email us at hello@tinytracktoys.com.

  • Our TriMet bus and MAX Light Rail train are officially licensed by TriMet. They’re tiny versions of the trains and buses that keep Portland and its surrounding areas moving!

  • We’d love to help! Contact us at hello@tinytracktoys.com.