FAQ

Have questions?

We've got answers!

  • Yes! Our trains are compatible with all major brands of trains and track, including Brio, Hape, KidKraft, Melissa & Doug, Thomas & Friends, Maxim, and IKEA. Our trains are ready to join the fun!

  • The bus does not have magnets and won’t connect to trains or other vehicles. It can run on or alongside wooden train tracks for open-ended play.

  • Yes! Our trains and buses are made from durable hardwood and meet U.S. safety standards for children ages 3 and up.

  • No! At this time we cannot personalize our train and buses with different routes or destinations.

  • Right now, we only sell trains and buses from Portland, Oregon, but we’re exploring ideas for the future. Be sure to join our newsletter to get updates!

    Have a suggestion? We’d love to hear it—send us an email at hello@tinytracktoys.com.

  • The easiest place is right here on our website!

    You can also buy our buses and trains in person at these local stores:

    • Broadway Books: 1714 NE Broadway, Portland, OR
    • Columbia Gorge Model Railroad Historical Society: 2505 North Vancouver Ave, Portland, OR
    • DiG PDX: 8536 SW Apple Way, Portland, OR
    • Ecru Modern Stationer: 1215 NW 11th Ave, Portland, OR
    • Ecru Modern Stationer: 3139 SW Moody Ave, Portland, OR
    • Friends Library Store at Central Library: 801 SW 10th Ave, Portland, OR
    • Grasshopper Boutique: 1816 NE Alberta St, Portland, OR
    • Green Bean Books: 1600 NE Alberta St, Portland, OR
    • Hello from Portland: 120 NW 10th Ave, Portland, OR
    • Hobby Smith: 1809 NE Cesar E Chavez Blvd, Portland, OR
    • Kids at Heart Toys: 3445 SE Hawthorne Blvd, Portland, OR
    • LEKA Playland: 7405 SW Tech Center Dr, Suite A120, Tigard, OR
    • Oodles Kids: 6237 SE Milwaukie Ave, Portland, OR
    • Oregon Rail Heritage Center: 2250 SE Water Ave, Portland, OR
    • Piccolina Portland: 4416 SE Woodstock Blvd, Portland, OR
    • Play Street Museum Beaverton: 11221 NE Evergreen Pkwy Suite F, Hillsboro, OR
    • Rocket Fizz: 535 SW 6th Ave, Portland, OR
    • Thinker Toys: 7784 SW Capitol Hwy, Portland, OR
    • World Forestry Center: 4033 SW Canyon Rd, Portland, OR

    Know a great store that should carry our toys? Please email us at hello@tinytracktoys.com.

  • We sure do! Shipping costs are calculated at checkout and shown in your order total. We offer ground and express shipping options.

    Please note at this time our website only offers shipping options within the United States. If you're interested in having an order shipped internationally, please reach out to us at hello@tinytracktoys.com.

  • Most orders will be processed within 3 business days.

    Shipping costs are calculated at checkout and shown in your order total. We offer ground and express shipping options. You’ll receive a tracking number by email as soon as your package is on its way.

  • Yes! Thanks so much for considering our toys for your store. We’d love to chat! Please email us at hello@tinytracktoys.com and we’ll be back in touch soon.

  • We have a 30-day return policy. To be eligible for a return, your item must be unopened, unused, and in its original packaging.

    • You are responsible for the return shipping costs, which are non-refundable.
    • If there’s a problem with your product, please reach out—we’ll do our best to make it right!

    To start a return or report an issue, email us at hello@tinytracktoys.com.

  • Our TriMet bus and MAX Light Rail train are officially licensed by TriMet. They’re tiny versions of the trains and buses that keep Portland and its surrounding areas moving!

  • We’d love to help! Contact us at hello@tinytracktoys.com.